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<h1>IMPLEMENTATION & SUPPORT ENGINEER (SWIFT) / PROJECT MANAGER</h1><br><h2>Waterloo</h2>
<p> <b>Administration système / Gestion</b> <i>Analyse d'application</i> <b>Autres: IT & Telecommunication</b> <i>Brabant Flamand</i> <b>Brabant Wallon</b> <i>Bruxelles</i> <b>Contrat fixe à durée indéterminée</b> <i>Employé</i> <b>Engineering et design hardware</b> <i>Expérience exigée</i> <b>Helpdesk & Support Technique</b> <i>Informatique</i> <b>IT Management</b> <i>IT</i> <b> internet</b> <i>IT-Architecture</i> <b>kmopme_be</b> <i>Plein temps</i> <b>Process engineering</b> <i>StepStone</i> </p>
EastNets is a leading provider of global compliance, payment solutions and services with over 1,000 customers in 120 countries. Founded in 1984, EastNets has over 25 years of experience serving financial institutions, corporate and government agencies around the globe. EastNets is headquartered in Dubai with 15 offices across Continental Europe, North America, Asia-Pacific and the Middle East. EastNets is a SWIFT Partner offering SWIFT business solutions and integration services. EastNets provides anti-money laundering (AML), anti-fraud, payment and transaction management solutions, and SWIFT plug-ins to add value to SWIFT connectivity for improved risk protection, transparency and cost controls. Through its fully-managed SWIFT Service Bureau, EastNets provides SWIFTNet connectivity and add-on services for over 200 financial institutions. EastNets team of compliance and SWIFT experts deliver payment architecture consulting, implementation services for all SAA products, back office integration solutions, DR hosting services, and SWIFT training and infrastructure maintenance. >EastNets is a leading provider of global compliance, payment solutions and services with over 1,000 customers in 120 countries. Founded in 1984, EastNets has over 25 years of experience serving financial institutions, corporate and government agencies around the globe. EastNets is headquartered in Dubai with 15 offices across Continental Europe, North America, Asia-Pacific and the Middle East. EastNets is a SWIFT Partner offering SWIFT business solutions and integration services. EastNets provides anti-money laundering (AML), anti-fraud, payment and transaction management solutions, and SWIFT plug-ins to add value to SWIFT connectivity for improved risk protection, transparency and cost controls. Through its fully-managed SWIFT Service Bureau, EastNets provides SWIFTNet connectivity and add-on services for over 200 financial institutions. EastNets team of compliance and SWIFT experts deliver payment architecture consulting, implementation services for all SAA products, back office integration solutions, DR hosting services, and SWIFT training and infrastructure maintenance. > You have a thorough understanding of systems development and you enjoy working in a team. You have a pro-active approach in solving problems. You have an up-to-date SWIFT certification or you are eager to learn and willing to attend training to obtain this SWIFT certification in due time. > You have a thorough understanding of systems development and you enjoy working in a team. You have a pro-active approach in solving problems. You have an up-to-date SWIFT certification or you are eager to learn and willing to attend training to obtain this SWIFT certification in due time. >Define the implementation architecture depending of the needs and constraint of the customer. Define technical and functional application settings. Give training to the customer on the installed products. Follow up and maintain the customers software implementation. Document all customer interaction using the companys support documentation templates and systems. Assist customers with an EastNets support contract via remote support. Adhere to the quality assurance and quality control processes for all EastNets offerings. Follow the training guides outlined by the I&S Manager. (Achieve and) Maintain SWIFT certification. Achieve and maintain EastNets product certification, within the timelines jointly agreed to. CUSTOMER INTERACTION Capture, define and document customer technical and system parameter requirements prior to installation. Implement SWIFT and EastNets solutions onsite in accordance with EastNets standard implementation processes (including Readiness Check and Trainings). Define and execute customer implementation test plans in a coordinated effort with the engineering team. Maintain a professional and customer-focused approach in all customer interactions; strive to maintain customer satisfaction at a high rate level at any time. Document all customer interactions to maintain continuity and follow up on open customer issues until resolution. Assist the support team in troubleshooting issues, translate technical and functional issues to the support team and the development team. Escalate customer issues to level 2 support whenever required. TEAM INTERACTION Support other consultant team members as required. Provide recommendations on technology upgrades to the product development team. Communicate all customer implementation and support interactions within the consultant team. Participate in designing, developing and supporting new customer offers. Recommend product enhancements based on customer implementation feedback to the development team. Provide product, service and solution training to implementation and support staff. Deliver training on an as needed basis. Notify customers of relevant SWIFT document updates. Assist in providing backup and support for implementation and support activities. Plan deployments and technical designs with the consultant team leader. VENDOR INTERACTION Follow up as a consultant for the EastNets products. Follow up vendor presentations on new technology. Work with selected vendors to test/develop new solutions for EastNets products. >Define the implementation architecture depending of the needs and constraint of the customer. Define technical and functional application settings. Give training to the customer on the installed products. Follow up and maintain the customers software implementation. Document all customer interaction using the companys support documentation templates and systems. Assist customers with an EastNets support contract via remote support. Adhere to the quality assurance and quality control processes for all EastNets offerings. Follow the training guides outlined by the I&S Manager. (Achieve and) Maintain SWIFT certification. Achieve and maintain EastNets product certification, within the timelines jointly agreed to. CUSTOMER INTERACTION Capture, define and document customer technical and system parameter requirements prior to installation. Implement SWIFT and EastNets solutions onsite in accordance with EastNets standard implementation processes (including Readiness Check and Trainings). Define and execute customer implementation test plans in a coordinated effort with the engineering team. Maintain a professional and customer-focused approach in all customer interactions; strive to maintain customer satisfaction at a high rate level at any time. Document all customer interactions to maintain continuity and follow up on open customer issues until resolution. Assist the support team in troubleshooting issues, translate technical and functional issues to the support team and the development team. Escalate customer issues to level 2 support whenever required. TEAM INTERACTION Support other consultant team members as required. Provide recommendations on technology upgrades to the product development team. Communicate all customer implementation and support interactions within the consultant team. Participate in designing, developing and supporting new customer offers. Recommend product enhancements based on customer implementation feedback to the development team. Provide product, service and solution training to implementation and support staff. Deliver training on an as needed basis. Notify customers of relevant SWIFT document updates. Assist in providing backup and support for implementation and support activities. Plan deployments and technical designs with the consultant team leader. VENDOR INTERACTION Follow up as a consultant for the EastNets products. Follow up vendor presentations on new technology. Work with selected vendors to test/develop new solutions for EastNets products. >Computer Science/Engineering Degree or equivalent. 3-5 years of experience in consultancy. SWIFT knowledge: SWIFT SAA SWIFT SAG SWIFT SNL Any certification for the above domains is a plus. Systems experience: UNIX Windows 2003, Windows XP. Vista is a plus Experience with project based implementations. Experience in giving customer training. Good communication skills in English, any other language is a plus. Customer focused. Proven experience in networking, software installation and problem solving. Team player, goal oriented. Willing to do regular short term business travels. ADDITIONAL INFORMATION Position: full time and permanent. Location: Waterloo. Availability: as soon as possible. >Computer Science/Engineering Degree or equivalent. 3-5 years of experience in consultancy. SWIFT knowledge: SWIFT SAA SWIFT SAG SWIFT SNL Any certification for the above domains is a plus. Systems experience: UNIX Windows 2003, Windows XP. Vista is a plus Experience with project based implementations. Experience in giving customer training. Good communication skills in English, any other language is a plus. Customer focused. Proven experience in networking, software installation and problem solving. Team player, goal oriented. Willing to do regular short term business travels. ADDITIONAL INFORMATION Position: full time and permanent. Location: Waterloo. Availability: as soon as possible. >Interested? Please apply through our website: www.eastnets.com (Careers page). Other job opportunities are also currently available. >Interested? Please apply through our website: www.eastnets.com (Careers page). Other job opportunities are also currently available. >
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<TD valign="TOP"><font face="Arial, Helvetica, sans-serif"><b>Société</b><BR> </font></TD>
<TD VALIGN="TOP"><FONT face="Arial, Helvetica, sans-serif" SIZE="+1" color="black">EastNets<BR> </FONT></TD>
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<TD valign="TOP"><font face="Arial, Helvetica, sans-serif"><b>Poste vacant</b><br> </FONT></TD>
<TD VALIGN="TOP"><font face="Arial, Helvetica, sans-serif" color="black">IMPLEMENTATION & SUPPORT ENGINEER (SWIFT) / PROJECT MANAGER<BR> </font></TD>
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